FAQ – NIMOVERSE

Shipping & Delivery

Where does Nimoverse deliver?

We deliver throughout the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. We also ship to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

How much does shipping cost within the UAE?

Standard UAE delivery costs AED 20. Orders above AED 500 qualify for free shipping within the UAE.

How long does UAE delivery take?

UAE orders normally arrive within 1–2 business days. Times may vary due to the destination, courier operations or public holidays.

Do you ship to other GCC countries?

Yes. We ship to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. International shipping charges depend on your destination and order details and are shown at checkout.

Will I pay customs duties or VAT on international orders?

Customers outside the UAE are responsible for any applicable import duties, VAT, customs charges and local taxes. These are payable when required by customs or the delivery provider and are not included in the product price.

How long does GCC shipping take?

International delivery times depend on the destination, courier and customs clearance. Contact us for more information about delivery to your country.

How can I track my order?

Tracking information is provided after dispatch when available. Use it to follow the progress of your shipment.

Orders, Payments & Preorders

Which payment methods do you accept?

We accept supported online payment methods shown at checkout, including major credit and debit cards and available digital wallets.

Is checkout secure?

Yes. Our Shopify-powered store uses secure checkout and supported payment processing providers.

Which currency do you accept?

Our store prices and checkout payments are in UAE Dirhams (AED). Your bank or payment provider may charge currency conversion fees.

Do you offer Cash on Delivery?

No. Cash on Delivery is not available; orders must be paid online.

Can I change or cancel my order?

Contact us as soon as possible. We can review requests before dispatch, but changes may not be possible once processing or shipping has started. Applicable consumer rights remain unaffected.

Does Nimoverse accept preorders?

Yes. Selected upcoming TCG releases may be available for preorder and are identified on their product pages.

Do I need to pay in full for a preorder?

Yes. Preorders require full payment at checkout, subject to availability and any distributor allocation limitations.

When will my preorder ship?

Preorders ship once stock arrives and is available for fulfillment. Release dates and arrival estimates may change due to manufacturers, distributors, shipping or customs delays.

Trading Cards & Authenticity

Are all Nimoverse products authentic?

Yes. We sell genuine trading cards and collectibles sourced through established distributors and trusted suppliers. We do not knowingly sell counterfeit products.

Which trading card games do you sell?

Our selection includes Pokémon, One Piece, Yu-Gi-Oh!, Dragon Ball and other trading card games, plus selected accessories and collectibles, depending on availability.

Do you sell English and Japanese trading cards?

Yes. We offer English and Japanese TCG products, as well as selected Chinese releases when available.

How can I tell which language a product is in?

Check the product title and description. Products marked JP or Japanese are Japanese-language releases; products marked Chinese are Chinese-language releases. Unless otherwise specified, listings generally refer to English-language products.

Are your booster boxes and packs factory sealed?

Items advertised as factory sealed are sold in their original manufacturer packaging. We do not open or reseal products before selling them as factory sealed.

Can I use Japanese cards in official tournaments?

Tournament language rules vary by game, region and event. Please check the official rules for your tournament before purchasing cards for competitive play.

Do you sell rare or graded cards?

Yes. We offer selected collectible and professionally graded trading cards, subject to availability.

CGC Grading & Graded Cards

Does Nimoverse offer CGC grading submissions in the UAE?

Yes. Nimoverse is an authorized CGC dealer based in Abu Dhabi, UAE, and accepts customer submissions of eligible trading cards for professional grading.

Which cards can I submit for CGC grading?

Eligible cards may include Pokémon, One Piece, Yu-Gi-Oh! and other trading card games supported by CGC. Eligibility is subject to CGC’s current requirements.

How can I submit my cards through Nimoverse?

Visit our CGC Cards Submission page or contact us to learn about available services, requirements and the submission process. Nimoverse coordinates eligible submissions for grading by CGC.

How long does CGC grading take?

Turnaround times depend on the grading service, CGC processing volumes, international shipping and customs. Estimates are not guaranteed.

Can Nimoverse guarantee a CGC 10 grade?

No. CGC independently assesses each card under its grading standards. Nimoverse cannot guarantee a Pristine 10, Gem Mint 10 or any other grade.

Does Nimoverse sell CGC graded cards?

Yes. We sell professionally graded Pokémon, One Piece and other collectible cards, depending on inventory.

How can I verify a graded card?

Check the certification number on the slab against the grading company’s official online certification database, where supported.

Returns, Refunds & Damaged Orders

Can I return a product if I change my mind?

Due to the collectible nature of our products, we generally do not accept change-of-mind returns for trading cards, sealed products, mystery products or collectibles, except where required by applicable law.

Can I return an opened booster box or pack?

Opened trading card products are generally not eligible for change-of-mind returns. This does not affect legal rights relating to defective, incorrect or misdescribed products.

What if my order arrives damaged or incorrect?

Contact us as soon as possible, preferably within 48 hours of delivery, with your order number and photographs of the product and packaging. We will review the issue in accordance with applicable consumer rights.

What if a sealed product arrives damaged?

Contact us with photographs before opening the product, where practical. Damaged, defective or incorrectly supplied sealed items can still be reviewed for an appropriate remedy under applicable law.

Can I return a mystery pack because I did not get the item I wanted?

Mystery and blind products contain randomized items. A particular card, grade or character is not guaranteed unless stated in the listing. Disappointment or duplicates alone do not qualify for a change-of-mind return; applicable rights for defective or misdescribed goods remain unaffected.

Can I cancel an order that has shipped?

Once an order has shipped, cancellation may not be possible. Contact us to discuss available options and applicable consumer rights.

Mystery Products & Collectibles

What is a mystery pack or blind box?

It is a product with surprise contents. Possible items and any specific guarantees are described on the individual product listing.

Can I choose the contents of a blind box?

Generally no. Blind products contain randomized items unless a specific selection option is offered in the listing.

What if I receive a duplicate item?

Duplicates are possible in randomized products. We generally cannot exchange an item solely because it is a duplicate, subject to applicable consumer rights.

Does Nimoverse sell collectibles other than trading cards?

Yes. We offer selected anime figures, Pokémon plushes, blind boxes, comics and other collectibles, depending on availability.

Inventory & Product Information

Are products marked available in stock?

Products marked available can generally be purchased online. Stock levels may change as orders are placed or inventory is updated.

What if an item becomes unavailable after I order?

We will contact you to discuss the available options, including an appropriate refund where applicable.

Do you restock sold-out products?

We restock selected items when supply is available, but limited editions and certain imported releases may not return.

Are product photos identical to the item I receive?

Photos are intended to represent the product. Packaging and minor manufacturer details may vary. For individually listed graded cards, review the specific photographs and grading details.

Do you sell individual trading cards?

We offer selected collectible cards and professionally graded cards, depending on current inventory.

About Nimoverse & Customer Support

Where is Nimoverse located?

Nimoverse is an Abu Dhabi-based online trading card game and collectibles retailer serving customers across the UAE and GCC.

Does Nimoverse have a physical store?

Nimoverse primarily operates online and does not currently have a walk-in retail shop. We also participate in selected UAE collector events.

Does Nimoverse participate in trading card events?

Yes. We participate in selected trading card, gaming and pop culture events across the UAE.

How can I contact Nimoverse?

Use the Contact page on our website or our official Instagram account @nimoverse.ad.uae for order support, product inquiries and CGC grading questions.

Can I change my delivery address after ordering?

Contact us immediately with your order number and corrected address. We can review changes before dispatch; after shipping, changes depend on the courier and may not be possible.

What if my order is delayed or missing?

Contact us with your order number and tracking details. We will review the shipment information and coordinate with the delivery provider as appropriate.

Free shipping: above 500 AED (UAE)
Delivery across all GCC
All products 100% authentic